Help
Support
We reply during posted business hours. Include your account email and order references so we can resolve issues quickly.
Reach us directly
Email is the primary channel—we track requests and attach them to your profile when possible.
Common topics
Pickup & schedules
Questions about pickup windows, route timing, reschedule rules, or how to prepare bags for collection.
Orders & garment care
Concerns about cleaning preferences, turnaround expectations, delicate items, or tracking through active steps.
Account access
Sign-in issues, password resets, updating contact information, or deletion requests—we route these securely.
Response times
Most inquiries receive an initial reply within one to two business days. Urgent timing issues tied to an active pickup may be prioritized when you flag them in your email subject line.