This Privacy Policy describes how VeeWash (“VeeWash,” “we,” “us”) collects, uses, and shares information when you visit our websites, use our applications, book laundry pickup and delivery services, create an account, or otherwise interact with us. If you do not agree, please discontinue use of our services.
SMS Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS consent is not shared with third parties or affiliates for marketing purposes.
For assistance, email care@veewash.com or call (917) 341-5161. Message frequency may vary. Message and Data Rates May Apply. Reply STOP to opt out. Reply HELP for more information.
Information we collect
Depending on how you use VeeWash, we may collect categories of information including:
- Account and profile: name, email address, password or authentication tokens (stored securely), phone number when you provide it, and preferences you save in your account.
- Booking and orders: pickup and delivery addresses, scheduling preferences, gate or access notes you choose to provide, order contents described at a service level (for example garment care categories without unnecessary detail), route and status updates tied to fulfillment partners, and communication related to your order.
- Payments: payment transactions are handled by qualified payment processors. We typically receive limited payment metadata (such as confirmation status or last-four digits where applicable)—not full card numbers stored on our servers as plain text.
- Device and technical data: browser type, device identifiers where allowed, IP address, timestamps, diagnostics for security and reliability, and similar technical information when you use our web properties or apps.
- Support interactions: messages you send to customer support or forms you submit through our websites, including email correspondence.
How we use information
We use the information above to operate and improve our services, including to:
- Authenticate accounts, fulfil pickup and delivery requests, and communicate about scheduling and orders.
- Provide customer support, troubleshooting, fraud prevention, and security monitoring.
- Maintain service quality with operational partners integrated into our workflows.
- Meet legal obligations and enforce our Terms of Service.
- Analyze aggregated or de-identified usage to improve routing, reliability, and product experience where permitted.
How we share information
We may share information with vendors and fulfillment partners who perform services on our behalf (for example routing, cleaning operations, communications, hosting, analytics, or payment processing). These parties are expected to use data only as instructed and subject to confidentiality and security obligations appropriate to their role. We may also disclose information when required by law, to protect rights and safety, or as part of a lawful business transfer (such as a merger), with notice where practicable.
Retention
We retain personal information as long as needed to provide services, satisfy legal, tax, or accounting requirements, resolve disputes, and enforce agreements. Retention periods may vary based on record type and jurisdiction.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to certain uses. To exercise privacy rights or ask questions about this policy, contact care@veewash.com. We may need to verify your identity before fulfilling a request.
Account deletion requests are described on our account deletion information page.
Security
We use commercially reasonable safeguards designed to protect personal information. No method of transmission or storage is completely secure; we encourage strong passwords and cautious sharing of login credentials.
Children
Our services are not directed to children under 13 (or higher age thresholds where applicable). Do not submit information about children unless you are legally authorized to do so.
International users
Our primary operations serve customers in the United States. If you access services from elsewhere, information may be processed where we or our processors operate.
Changes
We may update this Privacy Policy from time to time. Material changes will be reflected by revising the effective date above and, where appropriate, providing additional notice through the website or apps.
Contact
Privacy questions: care@veewash.com