Answers without the fluff

You choose a scheduled window when you book. Drivers aim to arrive inside that window—not an all-day wait—so you can plan around pickup and return.

Yes. Orders move through clear steps so you can see pickup, processing, and return progress from the customer app when you’re signed in.

Timing depends on service type, route, and partner capacity. Standard wash & fold often returns on a next-day or agreed cadence in many markets; dry cleaning or specialty finishing may take longer. Your booking flow shows what applies to your address.

Coverage varies by route. Enter your address during booking or review our service areas page—if we can route you, we’ll show available windows.

Care labels matter. Note special instructions when you book. Some trims, dyes, or legacy garments carry inherent risk—if something needs clarification, we’ll reach out using your contact information.

You can adjust requests through the same flows we expose in product before drivers are dispatched or cleaning begins. Cutoffs may apply once a route is locked—see checkout messaging for your order.

Yes—restaurants, salons, gyms, rentals, offices, uniforms, and other recurring volume. Commercial programs may use invoicing or negotiated cadences; reach out through Contact with your volume and locations.

Residential orders are charged according to the services you confirm. Commercial accounts may be invoiced on agreed terms. Taxes and fees appear before you submit payment where applicable.

Use Sign in from the website header, or email support from the address on file if you cannot access your account. For deletion requests, see our Account deletion page.

Email support with your account email and order reference. We investigate billing questions during business hours and coordinate with payment processors when needed.